We respect the dignity and independence of our customers and are committed to ensuring that their shopping experience is accessible to all people with disabilities. Active steps have been taken to reasonably accommodate the needs of customers with disabilities by offering services and facilities that provide equal opportunities for participation. At Atkinson Home Building Centre anticipating the special requirements of shoppers visiting our store and offering assistance wherever possible is an ongoing priority. Here’s what you can expect from us:

Communication
Our communications, from initial greeting through the sales process and follow up, will demonstrate our commitment to serve customers with disabilities.

Assistive Devices
Our customers are welcome to use their own personal assistive devices to access our merchandise and services.

Support People and Service Animals
Support people and guide dogs or other service animals are also welcome to accompany our disabled customers while shopping in our stores. Wherever service animals are prohibited by law, we will provide personal assistance during the store visit.

Interruption of Services
If we are temporarily unable to offer any special facilities or services that assist our customers with disabilities, we will immediately provide notice of this interruption and the anticipated time when these services will be resumed.

Training
Our entire staff receives ongoing and documented training in order to properly communicate with and provide assistance to people with various disabilities. We are committed to ensuring that our merchandise and services are available to all.

Customer Feedback
We actively encourage the participation of all shoppers in our feedback process. In addition to sharing your comments in person, you may also contact us as follows:

Kingston
Telephone: (613) 389-6709
Mail: 731 Development Drive
Kingston Ontario
K7M 4W6

Hartington
Telephone: (613) 372-2838
Mail: 5276 Hinchinbrooke Road
Hartington Ontario
K0H 1W0

Handout
We are pleased to offer a summary of our customer service and accessibility policy. To receive your copy in a format that is most useful to you please contact any of our store personnel at the above numbers.

If you feel that these standards have not been maintained in your situation, please let us know by calling our store managers at the above numbers.